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    Why check box fields are not included in submissions?

    Asked by fredfon on June 23, 2017 at 12:21 PM

    On this form
    When the "bath before discharge","nail trim before discharge", "daily brushing" or "pro grooming" check boxes are ticked off-the boxes don't stay "checked off". They appear checked but once you submit the form-when you re-open it they are empty.
    Makes the form unusable and has caused problems with these items not getting done. UGH!
    Please advise asap.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on June 23, 2017 at 02:44 PM

    I have cloned your form and I was able to see the same issue when submitted it on my end, the check boxes seem to be empty even on the submissions page. 

    After further inspecting your form I noticed that you have not added an option on it, the check box fields only have their labels and an empty option. 

    I would suggest you to please add at least one option to your form, this should be included in the submission. 

    This is how it should work when you add the option: 

    Please, let us know if you have any question.