Unable to download PDF form.

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    Asked on June 25, 2017 at 10:08 PM

    I have published a form trying to convert to pdf fillable and is just sitting there with waiting movement so far for about 1/2 hour



    Regards Wayne

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    Answered on June 26, 2017 at 12:50 AM

    Hello Wayne,

    I'm sorry for the trouble caused to you. 

    I did try to download PDF file of your form #71756985964882. It does download PDF successfully but it seems to be a blank PDF document. Please check the screenshot below:


    I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered on December 27, 2018 at 10:10 AM

    Hello, sorry for our late response about this.

    This issue is no longer reproducible with the new PDF Editor.

    I tried to download your form as Fillable PDF on the new version, and it is downloaded as intended.

    Would you kindly try to download a new PDF Form on your account?

    In order to do that, you can head to PUBLISH tab of your form builder screen, click PDF on the left, then click DOWNLOAD.

    Thank you.