What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I unable to access my account?

    Asked by Alysyn Curd  on June 26, 2017 at 09:08 AM

    Hello Jotform!

     

    I have an account at Alysynknowsnet@gmail.com

     

    I am unable to login, I get an alert saying "login unsuccessful - suspended."

    Why is that?

    My email is full and I haven't used it in some time. (Perhaps your system could not reach me there?)

    I'll need to correspond with you, and have you to email here, at: alysyncurd@alysynknowsnet.com

     

    It's rather urgent that I access the account this morning.

    I've been a customer of Jotform since, like... forever, and this has never happened before.

    Please advise, and help!

     

    Thanks.

     

    ~  Alysyn Curd

     

  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 26, 2017 at 09:24 AM

    Your account was suspended because formID=51985160222149 was collecting social network passwords. This is prohibited.

    To resolve the issue please log into your account and remove the parts of your form that are violating our Terms. Or you can delete the whole form if you prefer.

    Please notify us when you have done this. And we will see into reactivating your account.

     

  • Profile Image

    Answered by Alysyn Curd  on June 26, 2017 at 09:50 AM

    OK.

     

    I understand. That form was used for a service allowing me to admin client social media accounts.

    I will make the omissions to the form as soon as I'm able to access.

    Still not able to get into the account to do so.

     

    So, please advise on how to proceed.

    And, thanks so much for the quick response!

     

    ~  Alysyn Curd

  • Profile Image
    JotForm Support

    Answered by Welvin on June 26, 2017 at 11:44 AM

    I did the changes for you and reactivated your account. You do not need the login information, your clients can just add you as an admin or editor for their social media profiles/pages. 

  • Profile Image

    Answered by alysynknowsnet on June 26, 2017 at 06:57 PM

    That only works with Facebook.

    But it's all good.

    In the future -if there are any other issues like this where I'm not in compliance- please advise me and allow me the opportunity to make my own changes.

    I don't really like the idea of someone in my account changing my forms without my knowledge.

     

    Thanks.

     

    ~  Alysyn

  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 26, 2017 at 07:03 PM

    All admins have read access to all accounts. We also have write access, but only when it is necessary. In this case it was necessary to inspect your account and modify the form. 

    Sorry for the alarm. Generally 99% of the time we never modify anything.