How do I move down to lowest level?

  • Profile Image
    TBilsborough
    Asked on June 26, 2017 at 11:44 AM

    I don't want to close my account just don't need this level anymore.

  • Profile Image
    aubreybourke
    Answered on June 26, 2017 at 12:12 PM

    I see you are a Stripe customer. I can cancel your Stripe subscription here.

    If you log in and go to: https://jotform.com/pricing you will be able to downgrade to the FREE plan. 

    Please confirm if that is what you want and I will go ahead.

  • Profile Image
    TBilsborough
    Answered on June 26, 2017 at 12:43 PM
    What is stripe customer?
    I don't want to lose my survey or info. If I click cancel subscription do I retain all of that
    Therese
    Sent from my iPad
    ...
  • Profile Image
    aubreybourke
    Answered on June 26, 2017 at 01:03 PM

    Stripe is the payment method the subscription was setup with. It is the organization responsible for handling your credit card billing. 

    I can cancel the credit card renewal here.

    But you need to downgrade to the FREE plan yourself here:

    https://jotform.com/pricing

    You will not loose your forms or your data if you downgrade.

    Please confirm that is what you want and I will go ahead.

  • Profile Image
    TBilsborough
    Answered on June 26, 2017 at 02:43 PM
    Yes please cancel the credit card renewal.
    I will downgrade.
    Therese Bilsborough
    Sent from my Samsung device over Bell's LTE network.
    ...
  • Profile Image
    david
    Answered on June 26, 2017 at 04:26 PM

    Your subscription has been cancelled and will downgrade back to Free automatically on July 25th.  You will no longer be billed and will retain your data.