What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I move down to lowest level?

    Asked by TBilsborough on June 26, 2017 at 11:44 AM

    I don't want to close my account just don't need this level anymore.

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    JotForm Support

    Answered by aubreybourke on June 26, 2017 at 12:12 PM

    I see you are a Stripe customer. I can cancel your Stripe subscription here.

    If you log in and go to: https://jotform.com/pricing you will be able to downgrade to the FREE plan. 

    Please confirm if that is what you want and I will go ahead.

  • Profile Image

    Answered by TBilsborough on June 26, 2017 at 12:43 PM
    What is stripe customer?
    I don't want to lose my survey or info. If I click cancel subscription do I retain all of that
    Therese
    Sent from my iPad
    ...
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    JotForm Support

    Answered by aubreybourke on June 26, 2017 at 01:03 PM

    Stripe is the payment method the subscription was setup with. It is the organization responsible for handling your credit card billing. 

    I can cancel the credit card renewal here.

    But you need to downgrade to the FREE plan yourself here:

    https://jotform.com/pricing

    You will not loose your forms or your data if you downgrade.

    Please confirm that is what you want and I will go ahead.

  • Profile Image

    Answered by TBilsborough on June 26, 2017 at 02:43 PM
    Yes please cancel the credit card renewal.
    I will downgrade.
    Therese Bilsborough
    Sent from my Samsung device over Bell's LTE network.
    ...
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    JotForm Support

    Answered by david on June 26, 2017 at 04:26 PM

    Your subscription has been cancelled and will downgrade back to Free automatically on July 25th.  You will no longer be billed and will retain your data.