Why I'm getting a message when I login that I'm out of space?

  • Profile Image
    Asked on June 26, 2017 at 08:34 PM

    I've deleted my extra forms and their submissions.  

    Also, one of my users got a message that the registration form was "over quota"  It has 30 submissions. 

    I didn't get an email warning me of the space problem and when I first logged in, it said that my email was on the "bounce" list.  This is not the first time that I've had it give that message. I clicked "remove". Why is that happening?


  • Profile Image
    Answered on June 26, 2017 at 10:34 PM

    Thank you for contacting us, actually there is in fact a spammer or group of spammers, sending emails impersonating our company. Please disregard the message, its is NOT coming from us, but we have identified the spammer. Also do not click on any link on it.

  • Profile Image
    Answered on June 27, 2017 at 04:24 AM

    This was NOT from an email. It is when I log into Jotform that I get the message on the screen that I am out of space.


  • Profile Image
    Answered on June 27, 2017 at 05:31 AM

    We're sorry for the confusion.

    Your account is over-limit because of Numer of forms allowed per account and Number of monthly payments allowed, both limits were reached:

    So the "You are out of space" message refers to the number of forms.

    You can check more about your usage here as well: https://support.jotform.com/myaccount/usage

    You can either Upgrade your plan or wait the next first of the month when our limits reset.

    If you have any additional questions please get back to us.

    Thank you!