What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Boxes are stretched out on tablet

    Asked by forevertan on June 27, 2017 at 09:53 AM

    Why are the boxes stretched when using a tablet? It wasn't like that a couple weeks ago. I don't like it at all. Can you make it go back to the way it used to be?

    Page URL:
    https://form.jotform.com/52745501246149

    Screenshot
  • Profile Image

    Answered by WilliamR on June 27, 2017 at 11:25 AM

    I checked your website in iPad mode both in landscape and portrait mode, and it looks fine on my end.

    Landscape view:
    https://www.screencast.com/t/D4bhCrvKzW

    Portrait view:
    https://www.screencast.com/t/O6nvoKeVr

    I'm afraid, I'm not able to replicate the issue you were experiencing. Are you still having issues with your form on ipad?

  • Profile Image

    Answered by forevertan on June 27, 2017 at 11:33 AM

    I'm using a samsung tablet and an amazon fire

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    JotForm Support

    Answered by aubreybourke on June 27, 2017 at 11:45 AM

    I can reproduce the error here in the advanced form builder preview for mobile devices. Heres what the form looks like currently:

     

    And if you use the Mobile Responsive Widget. It looks like this:

    So I suggest you try and use the "Mobile Responsive Widget". Just search for it on the left. And drag it onto the top of your form:

     

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    Answered by forevertan on June 27, 2017 at 12:03 PM

    That worked.

    Thank you!