What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I received a request to reset my password from your company but I never had an account with you

    Asked by MyAcct1234 on June 27, 2017 at 12:59 PM

    I received a request to reset my password from your company but I never had an account with your company. It came from Germany.

    I do not want or need an account with your company.  Please delete it. Thank you.

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    JotForm Support

    Answered by AIDAN on June 27, 2017 at 02:11 PM

    First of all please accept my apologies for any inconvenience.

    Please note that there was a user spamming with these emails that try to look like they're coming from us whereas they're not.

    If you could please follow this guide and provide us with the message headers of the email you received, that would help us ensure that all the spam accounts are suspended: https://support.google.com/mail/answer/22454

    Thank you in advance. We are awaiting your reply.