What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my form disabled

    Asked by TWCforms on June 27, 2017 at 02:05 PM



    I RECEIVE AN ERROR MESSAGE "Form NOT Found." the form is disabled.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by John_Benson on June 27, 2017 at 03:13 PM

    Your account is suspended because one of your forms is asking for Credit Card authorization upload. Here's a screenshot:

    Also, one of your forms has a Header title Credit Card Charge Authorization. 

    If you let us delete the Header Title and the Upload Cr Card Authorization then we can re-activate your account. As per our terms of use, collecting sensitive information is not allowed here in JotForm.

    We'll wait for your response. Thank you.