What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Confirmation emails not being sent

    Asked by serienoir on June 28, 2017 at 12:06 PM

    Do I have settings wrong?

    Page URL:

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    JotForm Support

    Answered by John_Benson on June 28, 2017 at 02:29 PM

    To receive an autoresponder email for pending payments, please enable it in the Payment Additional Gateway settings. To do that, please follow the screen animation below:

    1. Log in to your account and open the form.
    2. Select the Payment field and click the Gear icon.
    3. Scroll down and choose the "Notifiers and Autoresponder" in the Pending Payment Email.

    I hope that helps. Please contact us again if you need further assistance.