Unable to undo encryption

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    Asked on June 29, 2017 at 09:59 AM



    I need assistance with viewing my encrypted forms. I created a key on my laptop. However, my computer is broken and I do not have the encryption key to view my forms. I turned the encryption off, but it still displays characters inside words. How can I change this? I do not see any steps to adjust this feature. 


    Thank you,



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    Answered on June 29, 2017 at 12:58 PM

    The already encrypted data is lost. There is no way to decrypt the data. If you will implement this feature again, it will generate a new key which will work only on the new data you will receive, we would suggest you to read this guide first before implementing this feature: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them