What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please help as my account got autosuspended

    Asked by Molly  on June 29, 2017 at 01:25 PM

    My account was autosuspended. Please help!!! Thanks

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    JotForm Support

    Answered by AIDAN on June 29, 2017 at 03:07 PM

    Upon inspection I found that your account got autosuspended because your form "MyTimeMD Patient Sign Up Form" with ID 32866948429169 is collecting passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you accept our terms of use, and grant us permission to remove the offending form, we may consider re-activating your account.


    If you need further assistance please let us know. We will be happy to help. Thank you.

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    Answered by Molly  on June 29, 2017 at 03:53 PM

    I accept terms of use. Please remove the password. 

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    JotForm Support

    Answered by John_Benson on June 29, 2017 at 05:31 PM

    Thank you for your cooperation, Molly.

    I have now removed the guilty fields and activated your account back in good status. You can now use and manage your forms properly.

    To check the guilty fields I have removed, here's a screenshot: