Please help as my account got autosuspended

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    Asked on June 29, 2017 at 01:25 PM

    My account was autosuspended. Please help!!! Thanks

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    Answered on June 29, 2017 at 03:07 PM

    Upon inspection I found that your account got autosuspended because your form "MyTimeMD Patient Sign Up Form" with ID 32866948429169 is collecting passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here:

    If you accept our terms of use, and grant us permission to remove the offending form, we may consider re-activating your account.


    If you need further assistance please let us know. We will be happy to help. Thank you.

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    Answered on June 29, 2017 at 03:53 PM

    I accept terms of use. Please remove the password. 

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    Answered on June 29, 2017 at 05:31 PM

    Thank you for your cooperation, Molly.

    I have now removed the guilty fields and activated your account back in good status. You can now use and manage your forms properly.

    To check the guilty fields I have removed, here's a screenshot: