What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I was added as a sub account by mistake and I need to get rid of this

    Asked by ulatina on June 30, 2017 at 03:22 PM

    Buenos dias. acabo de abrir una nueva cuenta y no se porque razón aparece archivos de formularios compartidos de otra cuenta. Necesito eliminar esto.

    Mi user name es ; ulatina y aparece archivos de ClickMouse..!!!!!!

    Gracias

  • Profile Image
    JotForm Support

    Answered by Sven on June 30, 2017 at 04:30 PM

    I checked your account, and I can see that the other account is a paid account, and it has the same IP address as your current account, t seems like they have shared their forms with you as a sub-user. Could this be your another account that you have by any chance? Or maybe in the same firm as you are? 

     

  • Profile Image

    Answered by ulatina on June 30, 2017 at 10:43 PM
    Hi, yes, all accounts are mine, but they are going to be use by a different
    person, so i don´t like to share any info between the accounts.
    thank{s

    2017-06-30 15:30 GMT-05:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on July 01, 2017 at 01:13 AM

    You have to access the other account to remove your "ulatina" account as a sub-user. 

    https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User