Removing email address from the bounce list

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    LaToya
    Asked on June 30, 2017 at 06:44 PM

    Once you remove yourself from the bounce list will you receive the submissions from your forms



    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

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    John_Benson
    Answered on June 30, 2017 at 07:39 PM

    Yes, you need to remove the email address from the bounce list in order to receive JotForm emails and notification emails. You can also request it here in the Support Forum so we can check the reason why the email address was landed on the bounce list. 

    Also, you can contact your email provider and request them to add JotForm's IP addresses to their whitelist. It is also a good idea to add noreply@jotform.com and noreply@formresponse.com to your contacts lists. To check for JotForm's IP address and domains, please visit this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you.