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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Removing email address from the bounce list

    Asked by LaToya on June 30, 2017 at 06:44 PM

    Once you remove yourself from the bounce list will you receive the submissions from your forms

    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

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    JotForm Support

    Answered by John_Benson on June 30, 2017 at 07:39 PM

    Yes, you need to remove the email address from the bounce list in order to receive JotForm emails and notification emails. You can also request it here in the Support Forum so we can check the reason why the email address was landed on the bounce list. 

    Also, you can contact your email provider and request them to add JotForm's IP addresses to their whitelist. It is also a good idea to add noreply@jotform.com and noreply@formresponse.com to your contacts lists. To check for JotForm's IP address and domains, please visit this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you.