What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Fillable PDF: Checkbox field labels get double printed.

    Asked by joiwilson13 on July 01, 2017 at 02:54 PM
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    JotForm Support

    Answered by Mike_G on July 01, 2017 at 06:09 PM

    We would like to apologize for any inconvenience this is causing you. Can you help us by further explaining to us which part of your form is not aligned or is duplicated or double printed, please?

    We will wait for your response.

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    Answered by joiwilson13 on July 01, 2017 at 09:06 PM

    The PDF version is doubling the words in the questions.  When I save it as a PDF, this is when the doubling happens.  

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    JotForm Support

    Answered by Mike_G on July 02, 2017 at 12:54 AM

    We appreciate you reporting this to us. I was able to reproduce the issue you are having with a clone version of your form. It seems that this only happens with the field label of a checkbox field. I was also able to reproduce the issue on a newly created form and I have escalated this to our developers so they can have a closer look. Although we cannot provide you a timeframe to when this will be fixed, please be assured that if there are any updates, we will notify you in this thread right away.

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    JotForm Support

    Answered by Rose on July 18, 2017 at 09:25 AM

    We are sorry for this inconvenience. 

    There might have been so many things which cause this problem. Mainly, if there is any injected CSS or if there is any field shrinked or if the form height does not fit the A4 paper size, the PDF form could have this problem. So, we strongly suggest you to clone your form to make following changes on your form in order to get a PDF without problem. 

    1. Clone your form

    2. Delete your css if you have injected any.

    3. Unshrink field if you have already shrinked.

    4. Add page break to your form to fit it to A4 paper size. If you have already page break, please try to change page break position. 

    Please also note that when you add page break to your form or change position of them, there is still a possibility that the same problem will happen again. So, please try several times to get the best fit. Since, the code to download form as PDF seems have conflict if any of the above thinks exist.