What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My jotform form is causing a "Suspicious Web Page Blocked" message from Norton Chrome plugin extension

    Asked by dcmga on July 02, 2017 at 05:43 PM

    The form is https://www.jotform.com/dcmga/2017-design-your-yard.  I am viewing the form from within Jotform.  I have Norton Chrome Extensions enabled.  Is there something in the form that's causing a problem?  As far as I can tell--I haven't tried them all--my other forms are not affected.

    Thank you for your help,

    Sue H.

     

     

     

    Page URL:
    IamviewingtheformfromwithinJotform.

    Screenshot
  • Profile Image
    JotForm Support

    Answered by jonathan on July 02, 2017 at 06:37 PM

    I could not access your custom URL form anymore. It seems you have removed it already.

     

    I checked the JotForm domain in Norton Safe Web page and the result shows OK and as safe website.

     

    Kindly check your form URL again and provide the correct one. Let us know if issue persist.

     

  • Profile Image

    Answered by dcmga on July 02, 2017 at 06:46 PM

    Oh, I'm sorry.  I reset the URL.  Here's the current one:

    https://form.jotform.us/dcmga/2017-design-your-yard-with-earth-ki

  • Profile Image
    JotForm Support

    Answered by jonathan on July 02, 2017 at 06:58 PM

    Thank you for providing the correct form URL. I have checked the new URL and the report shows Safe Web as well.

    link : https://safeweb.norton.com/report/show?url=https%3A%2F%2Fform.jotform.us%2Fdcmga%2F2017-design-your-yard-with-earth-ki

    ---

    It is possible your Chrome browser Norton extension/plugin is just reporting a false positive. I suggest you unblock or whitelist the jotform.us, jotform.com domain in the plugin.

    Let us know if still not resolve.

  • Profile Image

    Answered by dcmga on July 03, 2017 at 12:20 AM

    Thanks for your response.  

     

    I have no idea why Norton would report a false positive with that particular form.  I started over and built another one from scratch, and the new one has no problems with Norton.  None of my other forms seem to have the problem, either.   So I'll probably just delete it.

  • Profile Image

    Answered by WilliamR on July 03, 2017 at 01:46 AM

    That would be an alternative as well. Anyway, please let us know with your progress on it. Should you have any other concerns, feel free to contact us anytime.