What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Condition not working

    Asked by sheli21 on July 03, 2017 at 05:11 AM


    I created a dropdown with yes / no answers. I made this condition but it does not work. What do I need to do?


  • Profile Image
    JotForm Support

    Answered by John_Benson on July 03, 2017 at 06:06 AM

    I cloned your form and check the conditions configuration. I have noticed that the condition is not set properly.

    To my understanding, you want to show the "12. If you have not yet..." text field when the option "NO" is selected on the "11. Have you got a..." drop-down menu field. To fix the issue, please change the IF to "11. Have you got a..." drop-down menu field. Please see my screen animation guide:

    Here's the result: