Paid for the best plan. Why is my account as FREE?

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    Asked on July 03, 2017 at 09:38 AM

    I upgraded from silver to GOLD plan, why is my account as FREE? 

    I've had a previous problem with being charged for the silver plan when i already had paid for the upgrade to the gold plan. Jonathan from Jotform Support assured me i would have no more issues as seen on the screen shot i'll upload with this question.

    This is a HIGH PRIORITY matter. As i currently have customers depending on Jotform services in my enterprise. 

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    Answered on July 03, 2017 at 11:32 AM

    I checked your account and it currently shows as Gold:

    It should not be showing as Free.  If it is on your end, let us know and we will be happy to take another look.

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    Answered on July 03, 2017 at 01:35 PM

    Gold Plan is now active because, today, i just paid for it again. Because I had a lot of urgency in getting my customers leads back.

    Last week i had already made a payment reffering to the Gold plan upgrade on June, 26th. Still my "Next Billing Date" was set on 3rd of July.

    I would like to know why i had to pay for it again so soon. Since i paid for GOLD on June, 26th, shouldn't i be covered until July, 26th?


    Jotform Support Jonathan  showed me and told me last week that i already had the gold plan active.

    As you can see i paid twice for the gold plan on the short interval of one week.

    I'll be waiting for a refund of the full value paid for the gold plan in June.

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    Answered on July 03, 2017 at 02:30 PM

    I refunded the amount paid for your June payment.  A refund of $58.30 will be credited back to your card in the next 5-7 business days depending on how your bank releases funds.