What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My colleague is going to take over my Jotform account, how can we change the name, and payment?

    Asked by Innovate2012 on July 03, 2017 at 12:17 PM

    We are closing down an office and my colleague in NY wants to continue using the forms we have created. Can she take over this account by changing the name, and payment method for the $90 annual fee?

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    JotForm Support

    Answered by Kevin_G on July 03, 2017 at 01:47 PM

    You could change the account information here: https://www.jotform.com/myaccount/profile 

    But if you would like to change the account username, you will need to provide us at least three possible usernames you would like to use so we can check their availability on our end and proceed changing the username. 

    To update your payment information, please follow this guide: https://www.jotform.com/help/330-How-to-Update-My-Subscription-s-Payment-Method-FastSpring- 

    If you have any question, let us know.