Forms shared with sub-account is not visible.

  • TTruett30126
    Asked on July 3, 2017 at 1:28 PM

    Hello, i have been working with our IT department.  Apparently my account is not a sub-account of GSGATL. Please assist in any way as I can't figure out how to delete my current account. 

     

    Your account appears to be corrupt. So, here is my suggested solution.

    2.       Remove your account as a sub-user of the GSGATL account, and completely delete your account from Jotform

    3.       Create new Jotform account using ttruett@gsgatl.org

    4.       Send invite new account to be sub-user of GSGATL account

     

    Thank you! 

    Tamar Truett

     

     

  • Ashwin JotForm Support
    Replied on July 3, 2017 at 2:42 PM

    Hello Tamar,

    We can delete your account but I am not sure the issue you are having. I did check your account and did not find any issue with that. The forms and folder shared by user "GSGATL" is visible in your account. Please check the screenshot below:

    Forms shared with sub account is not visible Screenshot 20

     

    Please let us know if you still want us to delete your account and we will do the needful.

    We will wait for your response.

    Thank you!