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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Forms shared with sub-account is not visible.

    Asked by TTruett30126 on July 03, 2017 at 01:28 PM

    Hello, i have been working with our IT department.  Apparently my account is not a sub-account of GSGATL. Please assist in any way as I can't figure out how to delete my current account. 


    Your account appears to be corrupt. So, here is my suggested solution.

    2.       Remove your account as a sub-user of the GSGATL account, and completely delete your account from Jotform

    3.       Create new Jotform account using ttruett@gsgatl.org

    4.       Send invite new account to be sub-user of GSGATL account


    Thank you! 

    Tamar Truett



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    JotForm Support

    Answered by ashwin_d on July 03, 2017 at 02:42 PM

    Hello Tamar,

    We can delete your account but I am not sure the issue you are having. I did check your account and did not find any issue with that. The forms and folder shared by user "GSGATL" is visible in your account. Please check the screenshot below:


    Please let us know if you still want us to delete your account and we will do the needful.

    We will wait for your response.

    Thank you!