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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms shared with sub-account is not visible.

    Asked by TTruett30126 on July 03, 2017 at 01:28 PM

    Hello, i have been working with our IT department.  Apparently my account is not a sub-account of GSGATL. Please assist in any way as I can't figure out how to delete my current account. 

     

    Your account appears to be corrupt. So, here is my suggested solution.

    2.       Remove your account as a sub-user of the GSGATL account, and completely delete your account from Jotform

    3.       Create new Jotform account using ttruett@gsgatl.org

    4.       Send invite new account to be sub-user of GSGATL account

     

    Thank you! 

    Tamar Truett

     

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 03, 2017 at 02:42 PM

    Hello Tamar,

    We can delete your account but I am not sure the issue you are having. I did check your account and did not find any issue with that. The forms and folder shared by user "GSGATL" is visible in your account. Please check the screenshot below:

     

    Please let us know if you still want us to delete your account and we will do the needful.

    We will wait for your response.

    Thank you!