What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to clear entered data from hidden fields?

    Asked by sheli21 on July 04, 2017 at 11:15 AM

    Hi there

    https://form.myjotform.com/71782049918568

    My form essentially has 5 branches that takes the user in different directions.

    But I am finding that once you select the single choice properties and then fill in some of the subsequent questions, if you change your mind and go back and chose a different single choice, why does it leave the answers still filled in?

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    JotForm Support

    Answered by BJoanna on July 04, 2017 at 01:13 PM

    Some of the answers are still filled because of the conditions that you have set. You have set conditions to show new fields if some other field is filled. Considering that field was filled it will still be show new fields, even if you change your mind. 

    To resolve this issue you need to set Clear Hidden Field Values inside of settings page of your form to Clear On Being Hidden

    After that you form will work like this.

    Here is my demo form: https://form.jotformpro.com/71844755288975 

    Feel free to test it and clone it

    Hope this will help. Let us know if you need further assistance.