What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't access the visual report builder when adding a new report

    Asked by jessicaanderson on July 05, 2017 at 05:24 PM

    When I try to add a new report and click the visual report builder it comes up with an error.

    Page URL:

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    JotForm Support

    Answered by Kiran on July 05, 2017 at 06:59 PM

    I have tried generating a visual report for one of my forms and it seems to be working fine at my end. As I check your account, I see that there are no forms in your account. Are you trying to generate a report from a different/shared account? If so, please provide us with the form ID that you are experiencing the issue so that we can assist you further.

    We will wait for your response. Thank you!