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    Visual Report Builder: Why charts show as broken images when trying to resize them?

    Asked by Michele_Binkley on July 05, 2017 at 07:28 PM


    Why is it that when I readjust the size of the charts they because an image icon. I can't the chart back when this happens.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on July 05, 2017 at 09:20 PM

    I have just tested what you are reporting and I can see it works on my end: 

    Which browser are you using? 

    May you please try to resize the charts using Google  Chrome? 

    I would also suggest you to test using incognito mode, this will help to avoid any cache issue. 

    Please, let us know how it goes. 

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    Answered by Michele_Binkley on July 05, 2017 at 11:43 PM
    It is still not working correctly.
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    Answered by WilliamR on July 06, 2017 at 02:40 AM


    I tried editing your chat of your visual reports on both browsers, Chrome and Firefox, and resizing works fine. Here's a screenshot after I resize it.

    Also, what browser are you using when you resize your chart? Can we have a screenshot on what you are seeing on your end?