What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm zoho CRM only partially working

    Asked by anabelg on July 06, 2017 at 05:11 AM

    We have a jotform which we are aiming to integrate with Zoho CRM.  WE have set up integration.  We have 6 fields whose values we are attempting to send to Zoho.  Of these 4 fields pass across just fine but neither the Zoho phone, nor the Zho CRM address files are being passed across.

     

    The attached image has highlighted the fields which are NOT moving across:  the other four do.

    Page URL:
    http://wordshark.co.uk/prices-ordering/uk-school-use/order-online.aspx

    Screenshot
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    JotForm Support

    Answered by Welvin on July 06, 2017 at 08:12 AM

    You are using a number field for the Phone Number and a Text Area field for the address field. With our integration, you should use the correct field type for the integration to work correctly. In this case, use the Phone field and the Address field then edit your integration to select the fields.