Embedded form was not updated with changes on latest version of the form

  • jenfar595
    Asked on July 6, 2017 at 6:14 PM

    I recently made changes to my registration form. When someone fills it out on my website the form that is emailed to me is still our old form without the changes, but in the form submissions on your site it has the same person's form but with the new changes in affect. Can you explain why I am emailed the old version of the form, but the form is coming through with the new changes on your site?

    Page URL: http://www.ultimategac.com/index.php?componentName=textBody&scid=83335
  • jonathan
    Replied on July 6, 2017 at 7:14 PM

    I also see the difference in field positions between the embedded form on the website

    Embedded form was not updated with changes on latest version of the form Image 1 Screenshot 30

     

    compared to viewing the form using only its own URL

    Embedded form was not updated with changes on latest version of the form Image 2 Screenshot 41

     

    Can you please try first re-embedding again the form on the website. Make sure to remove first the previous embedded form before adding it back using its publish code.

    Let us know if this did not resolve the issue.

     

     

  • jenfar595
    Replied on July 10, 2017 at 10:50 AM

    I was able to embed the correct form, but now the "Submit" button is missing. Can you look into that?
  • jenfar595
    Replied on July 10, 2017 at 1:16 PM

    And my updated form is not being emailed to me still.
  • John_Benson
    Replied on July 10, 2017 at 4:02 PM

    In order for us to assist you properly, I have created a new thread for your new question/issue. 

    Question #01: I was able to embed the correct form, but now the "Submit" button is missing. Can you look into that?

    We will be addressing your issue regarding on the missing Submit button on this URL: https://www.jotform.com/answers/1195545

    Question #02: And my updated form is not being emailed to me still.

    We will be addressing your other issue on this URL: https://www.jotform.com/answers/1195546

    Thank you for your understanding.