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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to disable auto scroll to top of a page after sending a letter using form?

    Asked by kuzovnoj_remont23 on July 07, 2017 at 03:41 AM

    Every time I use JotForm on my page it automatically scrolls the page to top after sending a letter. How to disable it?

    You can try to send something to see what I mean. Just copy this string to your browser: xn---23-eddqjpfxgefce1a0be.xn--p1ai

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    JotForm Support

    Answered by John_Benson on July 07, 2017 at 05:02 AM

    Are you referring to this form? http://www.jotformeu.com/form/71013619307348

    If yes, I did a test submission to your form but I was not able to replicate the issue. I have successfully submitted and there's no auto scroll to the top of the page. 

    May I ask if the form is embedded in a Website? If yes, please provide the URL so we can check it further. 

    We'll wait for your response. 

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    Answered by kuzovnoj_remont23 on July 07, 2017 at 06:10 AM

    Yes, exactly this form. And what can I say. I didn't tell you that scroll to top issue is noticed in FireFox browser. I tried Chrome and as you told there is no scroll to top issue in this browser. But what about FireFox?

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    JotForm Support

    Answered by liyam on July 07, 2017 at 12:26 PM

    Can you try inserting the nojump parameter in your javascript embed code? Example: 

    <script type="text/javascript" src="https://form.jotformeu.com/jsform/71013619307348?nojump"></script>

    If this does not work, please let us know.

    Thanks.
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    Answered by kuzovnoj_remont23 on July 07, 2017 at 12:38 PM

    Please, tell me where exactly do I have to paste this part of the code?

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    JotForm Support

    Answered by John_Benson on July 07, 2017 at 02:03 PM

    Please re-embed the code that my colleague Liyam has provided to your website. Remove the old embedded code to your website and replace it with the provided code. Here's the code again:

    <script type="text/javascript" src="https://form.jotformeu.com/jsform/71013619307348?nojump"></script>

    Related guide: https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    Please contact us again if you have questions.

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    Answered by kuzovnoj_remont23 on July 07, 2017 at 05:40 PM

    Yeah, it helped! Thanks a lot!