What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form Calculation not working

    Asked by dogtaggs on July 08, 2017 at 01:19 PM

    I have used form calculation widget to calculate the sum of ticket sales. I have followed the instructions from 'How to set up a payment order form with limited stocks' guide to pass the calculated total to the payment field; however after selecting 'user defined amount' in the payment type i do not get the the pop up message as in '3' above and the only options available to me in then'Get price from' field are 'None (manual)' or 'clickto37'. Can you advise why I cannot see the 'calculation widget' option? Thank you


    Page URL:

  • Profile Image
    JotForm Support

    Answered by John_Benson on July 08, 2017 at 07:35 PM

    I cloned your form to test it and I was able to replicate the issue. I made changes to the cloned form and it is now working properly.

    I've switched the "Price" and "Product Name" to fix the Form Calculation Issue. After that, I have selected the "clickto37" in the Get Price From the drop down menu and clicked the Save button.

    Here's the working cloned form link: https://form.jotformpro.com/71887976577988. You can copy it to check it on your side. To do that, please follow this guide: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Please contact us again if you have questions or need assistance.