Please re-activate my autosuspended account

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    Asked on July 09, 2017 at 07:07 AM

    Our automatic phishing detection system has suspended your Jotform account.

    can you please unsuspend my account .. We use the form for collect information from our user

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    Answered on July 09, 2017 at 08:04 AM

    Upon examination of your account, I found that it is aususpended, because your form "仲信分期申請表" with ID 71852867190465 is collecting credit card information.

    Please be aware that this is unacceptable because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations:

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this:


    Please get back to us if you accept these options, so that we would consider removing the offending fields and re-activating your account.