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    Integrated Google Spreadsheet has missing submissions

    Asked by slonigiraf on July 10, 2017 at 07:20 AM

     Hi! I have integrated Jotform with Google sheet. I use this form for 6 month already/ Everything was OK tis yesterday/ Now changes and new submissions don't appear in Google sheet. What's wrong? 

    I reattached Google form changes and new submissions appeared? but submissions that came after that don't appear again!

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    JotForm Support

    Answered by candy on July 10, 2017 at 10:48 AM

    Dear Elena,

    We are sorry for the inconvenience you have.

    Which form do you have the problem with Google SpreadSheet Integration? I have checked your form named "Запись в Лагерь Слон и Жираф 2017" and seen that you have a Google SpreadSheet Integration. I have pushed the missing submissions manually to the integrated spreadsheet.

    Moreover, if you have ever changed the headers in the integrated spreadsheet, the fields will not be matched again. The field names in the form and the header names in the integrated spreadsheet should be the same.

    Please check all of the headers and tell us if the issue still persists.

    Besides, I could not check the integrated spreadsheet which you have given its link as it is locked as seen below:

    I hope this helps.

    Waiting for your response.