What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form displays 'Please wait' error message after submitting the form

    Asked by PaulDewick on July 10, 2017 at 07:31 AM

    When people submit on our forms they dont go through. It just says please wait.  

    Any ideas why ?



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    JotForm Support

    Answered by Kiran on July 10, 2017 at 11:08 AM

    I see that your website is built using WordPress and the form is embedded using form embed plugin. It seems that there is a conflict with the scripts on the web page and form. Please try embedding the form using the default Javascript embed code which should be working fine. 

    Also, please make sure that you disable the Form embed plugin on the website to avoid conflicts. Please get back to us if you need any further assistance. We will be happy to help.