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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why the submit is stuck on Please wait?

    Asked by regtiu on July 12, 2017 at 03:42 AM

    I am experiencing the same problem as above where the screen just says please wait when submitting the form. The iFrame method did not work. Any other solutions?

     

    http://restoreplusny.com/peer-review/

  • Profile Image
    JotForm Support

    Answered by Nik_C on July 12, 2017 at 03:57 AM

    Please try using the clean iFrame code, without any script code, you can copy the below one:

    <iframe id="JotFormIFrame-71811534287155" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/71811534287155" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"> </iframe>

    If you still experience this issues please try using one of our Wordpress embed methods:

    https://www.jotform.com/help/174-Embed-JotForm-in-Wordpress-using-the-Embed-Form-Plugin

    https://www.jotform.com/help/4-Adding-Forms-to-Wordpress-org-Version

    https://www.jotform.com/help/299-How-to-embed-a-form-to-Wordpress-com

    If the issue persists please let us know.

    Thank you!

     

  • Profile Image

    Answered by regtiu on July 12, 2017 at 08:32 AM

    Hello Nick_C,

    I tried all those but none of them worked.

    When I copy the code you provided above, only the date and employee to be reviewed name appears and the screen does not scroll down. 

    When I use the plugin, only the top part of the form shows and the screen does not scroll down

    When I use the Wordpress.org version, same thing happens. The top part of the form shows but it does not scroll down to get to the bottom of the form.

    When I use the Wordpress.com version, I can get to the end of the form but upon submit, it stays as please wait..

    What else can I do? Thank you.

  • Profile Image
    JotForm Support

    Answered by Nik_C on July 12, 2017 at 10:19 AM

    Thank you for additional information.

    Could you please add the above iframe code again, here is the adjusted code:

    <iframe id="JotFormIFrame-71811534287155" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/71811534287155" frameborder="0" style="width:100%; height:1200px; border:none;" scrolling="yes"> </iframe>

    Please try and let us know if there are any improvements. Also, please leave that code even if the form is not showing properly.

    Thank you!

  • Profile Image

    Answered by regtiu on July 12, 2017 at 11:24 AM

    This works better Nik_C. I was able to submit the completed form. But when I continue to the next page of the form, the top portion of the page is not showing. I have to scroll up to see the 1st question. Can you do something about this?

    Thank you. 

  • Profile Image
    JotForm Support

    Answered by Nik_C on July 12, 2017 at 12:44 PM

    I'm glad we have some progress.

    I'm not sure about the portion you don't see, on which page of the form you don't see it? Or is it on all pages?

    Also, I noticed some extra space at the bottom of the form, so I reduced the height in this code:

    <iframe id="JotFormIFrame-71811534287155" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.us/71811534287155" frameborder="0" style="width:100%; height:950px; border:none;" scrolling="yes"> </iframe>

    We'll wait for your response.

    Thank you!