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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment Error 1003 - WePay

    Asked by massagesc on July 12, 2017 at 04:02 AM

    Why am I getting this error?

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    JotForm Support

    Answered by Charlie on July 12, 2017 at 06:58 AM

    Hi,

    Please do make sure that you have successfully integrated your WePay account in the payment wizard. Another, please do make sure that the parameters in the payment field are valid like the amount and the credit card details. 

    Based on this documentation: https://developer.wepay.com/api/general/errors. The error code 1003 states that you have passed an invalid parameter. 

    I have also cloned your form and tested it on my end. 

     

    In my WePay account, the transactions are being completed:

     

    Note, however, that I am using the "stage" environment which is the testing environment for WePay. In your case, you'll need to use valid and production data. 

    If you are still having issues and everything is accurate and valid, please let us know and we'll forward it to our developers. 

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    JotForm Support

    Answered by olivia on July 13, 2017 at 12:08 PM

    Hello @massagesc

    It is seen that you had a problem about WePay. You were getting 'Payment Error 1003'. As my colleague explained that this issue may be related with the incorrect credentials.

    However, our developers made some improvements on WePay related with this issue. Could you please check again? Please try to replicate your issue again and if the issue still persists, please inform us.

    I'll be awaiting for your reply.

    Thank you. 

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    Answered by kim  on July 27, 2017 at 04:13 AM

    hi, excuse me, can yo helpe? i have a error 1003 :S
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    JotForm Support

    Answered by olivia on July 27, 2017 at 06:59 AM

    Hi Kim,

    I have moved your question to another thread. Could you please follow your issue on the URL below?

    https://www.jotform.com/answers/1209699

    We will answer your question in the thread #1209699.

    Thank you for your understanding.