What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Users aren't able to complete their credit card information.

    Asked by pbmealprep on July 12, 2017 at 07:27 PM

    I have had multiple cliners that were able to complete their orders with no credit card input issues. Today, I've had 2 so far have issues being able to complete their input. One wasn't able to enter their entire card number and the other could enter the card info but not able to enter expiration date. This is the second form (and week) I've had issues with my form. Can you please help me fix this? Also, is there someone that can help walk me through this form? I will use this form most weeks and will just duplicate it with updated info. Thanks! 

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    JotForm Support

    Answered by liyam on July 12, 2017 at 10:53 PM


    I just made a test on a copy of your form but I was able to set my focus on the expiration date field and enter the date. Do you have the form embedded on a website? If so, can you share us a link so we can check further?

    If you wish to duplicate the form, you may do so. Just check this guide for the steps: https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account

    If you have questions or if you need assistance, please let us know.