What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No one is getting our e-mail confirmations.

    Asked by stretchandstaple on July 12, 2017 at 07:59 PM

    No one seems to be getting our e-mail confirmations over the past couple of days, this issue is spread across multiple forms with 100s of previous submissions that always worked in the past.

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    JotForm Support

    Answered by Kiran on July 13, 2017 at 01:29 AM

    As I check the email history log of your previous edited form, I see that the notifications are being sent from our end without any issue.

    I have also checked the email address associated with the account and see that it is also working fine. Both the email addresses are not listed in our bounce list. Please check the following guide that can help you with troubleshooting email delivery issues.

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications

    Please get back to us with the email address/form ID that you are experiencing the issue if the issue still persists. We will be happy to assist you further.