No one is getting our e-mail confirmations.

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    stretchandstaple
    Asked on July 12, 2017 at 07:59 PM

    No one seems to be getting our e-mail confirmations over the past couple of days, this issue is spread across multiple forms with 100s of previous submissions that always worked in the past.

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    Kiran
    Answered on July 13, 2017 at 01:29 AM

    As I check the email history log of your previous edited form, I see that the notifications are being sent from our end without any issue.

    I have also checked the email address associated with the account and see that it is also working fine. Both the email addresses are not listed in our bounce list. Please check the following guide that can help you with troubleshooting email delivery issues.

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications

    Please get back to us with the email address/form ID that you are experiencing the issue if the issue still persists. We will be happy to assist you further.