What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can Jotform reclassify a URL to de-classify it as a malicious site?

    Asked by JoyrideCoffeeHR on July 13, 2017 at 10:14 AM

    Hi there,

    We're running into access issues when sending our Jotform to a customer that uses CISCO web security, which blocks the URL from opening (see screenshot).

    We ask them to whitelist it and received this response from their IT department:

    Scanned the URL using VirusTotal and this URl shows 1 hit out of 65 has deemed it is a malicious site.This can happen if the website is being hosted on a server that may have been compromised. Until the vendor gets with the host to reclassify, there is nothing Arup can do to allow it. The site will not be whitelisted while this reputation score is in place.

    Is there anything Jotform can do reclassify the URL? Any other ideas to allow access?

    Many thanks,

    Page URL:

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    JotForm Support

    Answered by david on July 13, 2017 at 12:52 PM

    Do you happen to know the URL they scanned?  I checked our main URL and the test came back 0/65: