JotForm PayPal does not allow me to purchase theme

  • Profile Image
    RichardSturmNPC
    Asked on July 15, 2017 at 01:48 PM

    Hello,

    I would like to purchase the $5 theme: http://www.jotform.me/form/43375109288461

    but I get the following error when Jotform attempts to connect with Paypal. 

    https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=86edb65f3673&code=BAD_INPUT_ERROR

    Is there another way to pay for this theme? 

    Thank you for your help.

    Richard Sturm

  • Profile Image
    Mike
    Answered on July 15, 2017 at 06:46 PM

    Thank you for contacting us.

    It looks like that a PayPal account is not currently specified for that theme. I have contacted the theme owner to fix the issue.

    I will get back to you once the issue is fixed.

  • Profile Image
    RichardSturmNPC
    Answered on July 15, 2017 at 08:43 PM
    Hello
    Thank you! It is also happening in the other themes that require purchase. It might be a systemic problem?
    Thanks again,
    Richard
    Sent from my IPhone.
    Securities offered through National Planning Corporation
    Member FINRA/SIPC
    A Registered Investment Advisor
    ...
  • Profile Image
    Mike
    Answered on July 15, 2017 at 09:57 PM

    It should not be. The buy functionality seems to be not working when there is an issue with specified/missing seller's PayPal account. At this time the PayPal is the only payment option available at theme store.