What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm PayPal does not allow me to purchase theme

    Asked by RichardSturmNPC on July 15, 2017 at 01:48 PM

    Hello,

    I would like to purchase the $5 theme: http://www.jotform.me/form/43375109288461

    but I get the following error when Jotform attempts to connect with Paypal. 

    https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=86edb65f3673&code=BAD_INPUT_ERROR

    Is there another way to pay for this theme? 

    Thank you for your help.

    Richard Sturm

  • Profile Image
    JotForm Support

    Answered by Mike on July 15, 2017 at 06:46 PM

    Thank you for contacting us.

    It looks like that a PayPal account is not currently specified for that theme. I have contacted the theme owner to fix the issue.

    I will get back to you once the issue is fixed.

  • Profile Image

    Answered by RichardSturmNPC on July 15, 2017 at 08:43 PM
    Hello
    Thank you! It is also happening in the other themes that require purchase. It might be a systemic problem?
    Thanks again,
    Richard
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    JotForm Support

    Answered by Mike on July 15, 2017 at 09:57 PM

    It should not be. The buy functionality seems to be not working when there is an issue with specified/missing seller's PayPal account. At this time the PayPal is the only payment option available at theme store.