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    What is a bounce account and how did my email get on it??

    Asked by Innovate2012 on July 17, 2017 at 12:01 AM

    My setting have my correct email, but a popup said it is on the bounce account??? How did it get there and why??? And is that why I am not receiving emails notifying me that customers filled out a form?

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    JotForm Support

    Answered by ashwin_d on July 17, 2017 at 02:58 AM

    Hello Innovate2012 ,

    I'm sorry for the trouble caused to you. 

    I did check your email address equinedc@aol.com and found that it ended up in our bounce list for following reasons:

    Result: equinedc@aol.com is IN the bounce list

    Reason(s) : smtp; 521 5.2.1 : (DMARC:F1) This message failed DMARC

    That is the reason why you were not receiving submission emails from your forms. I have removed it from our bounce list now. Please test your form again by sending atest submission and see if you are receiving submission emails or not.

    Please note that if the receiving email server blocks or rejects emails sent, that email address is added to bounce list with the bounce reason. In your case, the issue seems to be that AOL is blocking the emails due to DMARC policy. Since I have already removed your email address from bounce list, please test your form again and get back to us if the issue persists, we will report it to our backend team.

    Thank you!