What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why can I not get my email out of the bounce list?

    Asked by Innovate2012 on July 17, 2017 at 12:35 AM

    I remove it but it keeps saying it is the bounce list....

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 17, 2017 at 03:11 AM

    Hello Innovate2012,

    I have already removed your email address from bounce list and responded to you in the following thread:  https://www.jotform.com/answers/1200607-What-is-a-bounce-account-and-how-did-my-email-get-on-it 

    As your form requires live payment, I could not test your form. I would suggest you to please test your form again and get back to us if your email address gets into bounce list again, we will report it to our backend team.

    Thank you!