Why can I not get my email out of the bounce list?

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    Innovate2012
    Asked on July 17, 2017 at 12:35 AM

    I remove it but it keeps saying it is the bounce list....

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    ashwin_d
    Answered on July 17, 2017 at 03:11 AM

    Hello Innovate2012,

    I have already removed your email address from bounce list and responded to you in the following thread:  https://www.jotform.com/answers/1200607-What-is-a-bounce-account-and-how-did-my-email-get-on-it 

    As your form requires live payment, I could not test your form. I would suggest you to please test your form again and get back to us if your email address gets into bounce list again, we will report it to our backend team.

    Thank you!