Auto reply email option doesn't have "submitted by" as a choice for the return email

  • Profile Image
    hutchclinic
    Asked on July 17, 2017 at 04:06 PM

     

     Auto reply email option doesn't have "submitted by" as a choice for the return email. Can this be fixed or do I need to remake?

    https://form.jotformpro.com/71513954257965

     

    Thanks.

  • Profile Image
    aubreybourke
    Answered on July 17, 2017 at 04:31 PM

    I cloned your form and I see two problems here:

    #1. You have no field to collect the users email address. You need to drag the email field onto your form:

     

    #2. You are using a notification when you should be using an autoresponder. Click on the plus to add one in your email settings.

    Select Autoresponder:

    You will see the recipient email has the same name as the email field we added earlier on your form.