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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Auto reply email option doesn't have "submitted by" as a choice for the return email

    Asked by hutchclinic on July 17, 2017 at 04:06 PM


     Auto reply email option doesn't have "submitted by" as a choice for the return email. Can this be fixed or do I need to remake?




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    JotForm Support

    Answered by aubreybourke on July 17, 2017 at 04:31 PM

    I cloned your form and I see two problems here:

    #1. You have no field to collect the users email address. You need to drag the email field onto your form:


    #2. You are using a notification when you should be using an autoresponder. Click on the plus to add one in your email settings.

    Select Autoresponder:

    You will see the recipient email has the same name as the email field we added earlier on your form.