I have some pending payments and would like them to be reprocessed as I had a misspelling in my PayPal link. They are all on incomplete payments.

  • Annette gonzalez
    Asked on July 17, 2017 at 8:20 PM

    Ninja 42 day challenge is the form. Please let me know if this is possible. Thanks

  • Ashwin JotForm Support
    Replied on July 18, 2017 at 12:34 AM

    Hello Annette,

    If you used wrong PayPal account and the submissions ended up as incomplete payments that meas the payment has not gone through. 

    Unfortunately it is currently not possible to process the payments again. Even if you manually complete the submissions, it will just move the submission from incomplete payments to form's submission page but no payment will be processed again.

    I would suggest you to please speak to your users and ask them to resubmit form.

    Thank you!