What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have some pending payments and would like them to be reprocessed as I had a misspelling in my PayPal link. They are all on incomplete payments.

    Asked by Annette gonzalez on July 17, 2017 at 08:20 PM

    Ninja 42 day challenge is the form. Please let me know if this is possible. Thanks

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    JotForm Support

    Answered by ashwin_d on July 18, 2017 at 12:34 AM

    Hello Annette,

    If you used wrong PayPal account and the submissions ended up as incomplete payments that meas the payment has not gone through. 

    Unfortunately it is currently not possible to process the payments again. Even if you manually complete the submissions, it will just move the submission from incomplete payments to form's submission page but no payment will be processed again.

    I would suggest you to please speak to your users and ask them to resubmit form.

    Thank you!