Square is charging us a fee for transactions

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    Asked on July 18, 2017 at 10:40 AM

    We signed up for square through your website so we could use that payment method on our forms, and part of the deal was that we would get the first $1000 transactions on Square for free? It didn't work they are already charging us fees. Did we do something wrong? It was advertised by you at jot form so Im wondering why it didn't work?



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    Answered on July 18, 2017 at 12:13 PM

    Please be noted that the Bronze subscription allows receiving 1000 submissions along with the payments in a month. These payments can be from any gateway that is integrated on your forms. However, the charges from the payment gateway are not the part of the subscription and the processing charges from the gateway will be applicable as per the transactions. Please note that we do not process any payments and we forward the form data to the payment gateway for further processing.

    Hope this information helps! 

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    Answered on July 18, 2017 at 12:44 PM
    Sure but on your website you say that if we sign up with square through
    your website square won't charge payment on first $1000 dollars is that not
    true? If not you need to remove that advertisement from your website! I
    will contact square, but thought you might be able to help us clear that up
    with them!
  • Profile Image
    Answered on July 18, 2017 at 01:49 PM

    The offer is only valid for new Square accounts and only if you sign up through the promo URL:


    If you did sign up through that page and are still being charged fees on the first $1000 in payments, please contact Square to see what happened with the signup.