What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto response emails are going to spam folder

    Asked by psi123 on July 18, 2017 at 11:57 AM

    Majority of our auto response emails are going to spam , this is causing problems that are defeating the purpose in using jotform, how do we resolve this?

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    JotForm Support

    Answered by BJoanna on July 18, 2017 at 01:15 PM

    Sorry for inconvenience this may caused your. 

    Please mark those emails as not spam. That should prevent future emails to land in spam folder. 

    If you are using gmail, you can also check this guide:

    How to prevent emails landing in spam folder in your Gmail account

    Let us know if you need further assistance.