What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot get into my forms?

    Asked by Stephanie  on July 18, 2017 at 12:30 PM

    I hit I forgot my password and it says that I am a guest. I am the one who set up our forms so I don't know what to do.


    Page URL:

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    JotForm Support

    Answered by John_Benson on July 18, 2017 at 01:30 PM

    The Page URL that you have provided belongs to the account username ucctolland and it is registered to the email address howardstephanie@sbcglobal.net

    The email address is on the bounce list. That's the reason why you're not receiving the password reset instruction email. 

    I have removed the email address from the bounce list and sent you the password reset instruction email. Please check your inbox or spam folder.

    If the issue persists, please let us know. Thank you.