- StephanieAsked on July 18, 2017 at 12:30 PM
I hit I forgot my password and it says that I am a guest. I am the one who set up our forms so I don't know what to do.
- JotForm SupportJohn_BensonAnswered on July 18, 2017 at 01:30 PM
The Page URL that you have provided belongs to the account username ucctolland and it is registered to the email address firstname.lastname@example.org
The email address is on the bounce list. That's the reason why you're not receiving the password reset instruction email.
I have removed the email address from the bounce list and sent you the password reset instruction email. Please check your inbox or spam folder.
If the issue persists, please let us know. Thank you.