I can't log in and my form I've used for 4 years is gone

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    Asked on July 19, 2017 at 12:42 PM

    Hi i just tried to log in and it says my account is suspended. I reset the password. It said it was successful but still wouldn't allow me to sign in. I was trying to sign in because the form I've used for 4 years says it's disabled. I have no idea why or how to fix it but I used it for work. Please help.


    Chandler Sampson


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    Answered on July 19, 2017 at 02:22 PM

    We do not allow for the collection of credit card details through forms.  Your form "Intake Form for Mental Health Providers" requests such details.  As per our terms of use:


    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system. 

    If you require payment authorization, that can be done through one of our many payment processors:


    I removed the fields from the form and activated your account.  Your forms should be usable once again.