What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't log in and my form I've used for 4 years is gone

    Asked by Chandler  on July 19, 2017 at 12:42 PM

    Hi i just tried to log in and it says my account is suspended. I reset the password. It said it was successful but still wouldn't allow me to sign in. I was trying to sign in because the form I've used for 4 years says it's disabled. I have no idea why or how to fix it but I used it for work. Please help.


    Chandler Sampson


    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on July 19, 2017 at 02:22 PM

    We do not allow for the collection of credit card details through forms.  Your form "Intake Form for Mental Health Providers" requests such details.  As per our terms of use:


    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system. 

    If you require payment authorization, that can be done through one of our many payment processors:


    I removed the fields from the form and activated your account.  Your forms should be usable once again.