The whitelist page is not updated with the latest info regarding noreply@jotforminc.com

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    cbgny_intranet
    Asked on July 19, 2017 at 02:25 PM

    Hi, we had some email notifications go to our junk mail because of this new 'noreply' email:

     

    noreply@jotforminc.com

     

    This isn't listed on your Whitelist page - maybe you should update it. Are there any others that are not on here that we need to know about? 

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    Thanks,

    Nancy

     

     

  • Profile Image
    AIDAN
    Answered on July 19, 2017 at 03:32 PM

    First of all please accept my apologies for any inconvenience.

    Regarding the noreply@jotforminc.com sender address, please note that it was used temporarily while our developers were performing some tasks, and we are now back to using the ordinary sender address. The temporary nature of this address is why we saw no need to update the guide you kindly pointed out.

    I hope this helps. If you need further assistance please let us know. Thank you.