What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to submit form

    Asked by h3athletx on July 21, 2017 at 05:08 PM
    Also, customer state's they were having trouble submitting a form. Claims
    it "locked up", but I do not see incomplete payment in the submission
    folder.
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    JotForm Support

    Answered by Chriistian on July 21, 2017 at 05:18 PM

    Please make sure your form is properly connected to Stripe. Open the settings of your payment field, click Connect with Stripe, input your Stripe credentials and click Continue.

     

    Once properly connected, it should show Connected as below.