What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my account is suspended?

    Asked by Madhu  on July 21, 2017 at 09:15 PM

    Please help! My account is suspended, I don't know why?

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    JotForm Support

    Answered by Kiran on July 22, 2017 at 12:22 AM

    I see that the account is suspended due to the form http://www.jotform.me/form/62748378228468 which is collecting sensitive bank information. Please be noted there are few guidelines for collecting bank account information. We request you to go through the thread below that can help you in making the changes to the form.

    https://www.jotform.com/answers/720167-Can-I-collect-bank-and-sensitive-information-in-a-normal-form#11

    You may need to remove the fields on the form if you do not follow these guidelines. I have now activated your account allowing you to make necessary changes to the form. Please make sure that you make the changes immediately to avoid any further suspensions.