What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    it is a couple of weeks that customers says that are not abvle to send the form when is ready and finished

    Asked by iapi2016 on July 24, 2017 at 04:37 AM

    they call me saying that the loading when full filled is not available, that it take a long while m, in fact i am not receiving any enquiry since the middle of July 14 .

    thank you

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    JotForm Support

    Answered by Rose on July 24, 2017 at 10:14 AM

    I'm not sure if I understood the exact problem that your users have been experiencing. However, I assume that the form stucks on please wait then the form is submitted. 

    If this is the case, I checked your form through its stand alone URL and I was able to submit the form without any problem. 

    In addition to this, I also checked the URL provided by you and I was not able t open that link. It gaves following error:

    Could you please provide us as much information as you can in order to allow us to investigate your issue further? If your form is embedded to any website, please send us the direct URL of the page.