Hidden fields data appear in the confirmation email

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    Asked on July 24, 2017 at 05:32 PM


    I have hidden fields in the form and they insist to appear in the sent email even when they get hidden at the moment you fill the form. This hidden fields are always with a data because of a calculation process that includes all of them, but each client has to receive only the result that appears according to what they choose.

    Can you help me with this?

    Thank you.

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    Answered on July 24, 2017 at 07:36 PM

    Thank you for contacting us.

    The workaround is to disable an Update Email option under Advanced tab of the Autoresponder.

    Then, delete the rows you would like to hide from the email template.

    If you need any further assistance, please let us know.

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    Answered on July 25, 2017 at 09:43 AM
    Hi, thanks for answering my question.
    I can't delete the rows because each of them depends on the distance shown
    in the drive distance widget and each client has a different need. The
    thing is that, what ever his choice is, he shouldn't see the other fields
    in the confirmation email, once its hidden in the form.
    The client chooses to go from Rio To São Paulo
    The result says that its 450 KM away
    In the form he will see only the field that correspond to his choice wich
    is: "Valor do trajeto acima de 250Km" and the others will also be filled
    automatically but will not be seen in the form and it shouldn't appear in
    the clients confirmation email even if all the fields are filed.
    What I mean is that the client should see in the confirmation email only
    the field that correspond to the result of his drive distance.
    Thanks again.
    2017-07-24 20:36 GMT-03:00 Jotform :
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    Answered on July 25, 2017 at 12:52 PM

    You would need to create and customize an autoresponder per each possible result, and then create a condition(per each autoresponder) to trigger the proper autoresponder depending on the user's choice: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer 

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    Answered on July 26, 2017 at 09:43 PM
    Hi, I tried to do what you said, I created 4 different notification emails
    but now it sends 4 emails at the same time to the client and I couldn't
    find any condition to solve this.
    Thanks again.

    2017-07-25 13:52 GMT-03:00 Jotform :
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    Answered on July 27, 2017 at 03:41 AM

    We will be addressing your issue shortly on this thread: https://www.jotform.com/answers/1209627

    Thank you.

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    Answered on July 27, 2017 at 04:43 PM
    Ok, I got it. Now it`s working properly.
    Thank you very much for your help.
    2017-07-27 4:41 GMT-03:00 Jotform :