What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am no longer recieving notifications...

    Asked by jon  on July 25, 2017 at 10:34 AM

    I am no longer getting notifications from my companies JotForm. I also sent a request for forgotten password and have not got anything back... My email is jdugan@dukefarms.org

    Page URL:

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    JotForm Support

    Answered by Jenny on July 25, 2017 at 11:00 AM

    I checked your account and it seems that your email is on our bounce list. You can remove yourself from it.

    Please check the images below for process details.

    Login your account and click your profile icon found on top of the page. Then click little gear icon to open your profile settings.

    Click settings tab on the left panel and check bounce list via entering the email address you want to check. If you see your email address is on the bounce list, just click the remove button.

    After removing your email from bounce list you will be able to receive emails when someone submits your form.

    If you have any questions, please let us know.


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    Answered by jon  on July 25, 2017 at 11:39 AM

    Thanks! But I cannot log into my account because I have lost my password and cannot et the "forgotten password" link via email!

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    JotForm Support

    Answered by BDAVID on July 25, 2017 at 01:29 PM

    Your email address is not longer in the bounce list. We have sent you the reset instructions, please check spam folder if you do not see it in your inbox.