What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long does it take the Auto Responder to send?

    Asked by KimberlyColeOnline on July 25, 2017 at 07:01 PM

    I created an auto responder.  I am just wondering how long it takes for it to arrive in recipients inbox.

     

    Thank you

    Kimberly

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    JotForm Support

    Answered by jonathan on July 25, 2017 at 11:49 PM

    Kimberly,

    The confirmation email should be there in just a couple of minutes. But I reviewed your form and I found an issue in the Autoresponder Email settings.

    The Recipient Email was assigned to non email field (Full Name). This means that it will not be able to  send the confirmation email to the intended recipient/s.

     

    Please correct it and assign the Email field instead. Save and then you can test again.

    Let us know if issue persist.